Shipping Policy

Last Updated: May 2026

Welcome to CanvasMax Art. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase artwork through our website.

Website: CanvasMaxArt.com
Artist: Sujeewa Hettithanthri

1. Overview

CanvasMax Art offers:

Original paintings
Fine art prints
Commissioned artwork
Artwork subscription services

We are committed to carefully packaging and delivering all artwork to ensure it arrives safely and in excellent condition.

2. Shipping Locations

We currently ship artwork to customers worldwide, subject to applicable shipping restrictions and carrier availability.

3. Shipping Charges

United States and Canada

Shipping is free of charge for all eligible artwork orders delivered within:

United States
Canada

International Orders

For orders shipped outside the United States and Canada:

Shipping and handling charges apply.
Shipping costs will be calculated and displayed during checkout or communicated before payment is completed.
Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's authorities.

4. Processing Times

Original Paintings and Prints

Orders are generally processed within 3–10 business days after payment has been received and confirmed.

Commissioned Artwork

Commission completion times vary depending on:

Artwork size
Complexity
Artist workload
Customer revision requests

Estimated completion and shipping timelines will be communicated directly to the customer before work begins.

Subscription Artwork

Artwork provided through subscription plans will be prepared and shipped according to the schedule specified in the customer's subscription agreement.

5. Shipping Methods

CanvasMax Art uses reputable shipping carriers and postal services selected based on destination, package size, and service availability.

Shipping methods may include:

Standard shipping
Expedited shipping (where available)
International shipping services

The carrier and shipping method are selected at our discretion unless otherwise agreed.

6. Delivery Times

Delivery times are estimates only and may vary due to:

Carrier delays
Weather conditions
Customs processing
Public holidays
Events beyond our reasonable control

CanvasMax Art cannot guarantee specific delivery dates.

7. Order Tracking

Where available, tracking information will be provided once an order has been shipped.

Customers are responsible for monitoring shipment progress using the tracking information supplied.

8. Packaging

All artwork is professionally packaged to help prevent damage during transit.

Packaging methods may include:

Protective sleeves
Reinforced cardboard packaging
Tubes for rolled prints
Protective wrapping and cushioning materials
Custom packaging for original artwork

9. Customs, Duties, and Taxes

For international shipments outside the United States and Canada:

Customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other governmental charges.
These charges are not included in the purchase price or shipping fees unless expressly stated otherwise.
Failure to pay customs fees may result in delays, returned shipments, or disposal of the package by customs authorities.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

CanvasMax Art is not responsible for delays, losses, or additional shipping costs resulting from:

Incorrect addresses
Incomplete addresses
Failure to receive deliveries
Failure to collect packages from carriers

Additional shipping charges may apply if an order must be re-shipped.

11. Damaged or Lost Shipments

If your artwork arrives damaged:

Contact us within 7 days of delivery.
Provide photographs of:
- The artwork
- The packaging
- Any visible damage

We will review the claim and determine an appropriate resolution, which may include replacement, repair, or refund where applicable.

If a shipment appears lost in transit, please contact us and we will work with the carrier to investigate.

12. Delivery Refusals and Returned Packages

If an order is returned due to:

Refused delivery
Unclaimed package
Incorrect address provided by the customer

Any refund issued may be reduced by shipping, handling, return shipping, customs charges, and other costs incurred.

13. Subscription Artwork Returns

Artwork provided through subscription services may be subject to separate return, exchange, or replacement terms as outlined in the applicable subscription agreement.

Customers should review the subscription terms for specific details.